Refunds & cancellations

An order can be cancelled by either the buyer or seller any time before it’s marked delivered. If it was already paid, cancelling automatically refunds the buyer through Paystack and the listing goes back on the marketplace.

Once an order is marked delivered and the seller’s payout has gone out, refunds have to be arranged directly between buyer and seller, or escalated to an admin via Report listing / Report user if something went wrong.

Adjust this policy to match how you actually want disputes handled before launch.